1. Our Commitment to Your Privacy & Security
JMB SQ'D LLC, doing business as Jennie B Travels ("we," "us," "our," or "Jennie B Travels") is committed to protecting the privacy and security of your personal information. This Privacy & Security Policy ("Policy") describes how we collect, use, disclose, and safeguard your information when you visit our website (jenniebtravels.com, the "Website"), engage our travel planning and booking services (the "Services"), or otherwise interact with us.
This Policy also outlines our commitment to securing the data you entrust to us. By using our Website or Services, you agree to the terms of this Policy. Please read it carefully.
2. Information We Collect
We may collect various types of personal information ("Personal Information") to provide and improve our Services, including:
Personal Identifiers: Full name, postal address, email address, phone number(s), date of birth, gender, nationality, passport details (number, expiration date, country of issue), visa information, Known Traveler Number (KTN), redress number, or other government-issued travel identifiers, and loyalty program numbers.
Payment Information: Credit or debit card numbers, expiration dates, security codes, and billing addresses. (Payments for travel components are typically made directly to Suppliers or our host agency. We collect payment information to facilitate these transactions and to process our direct professional service fees.)
Travel Information: Travel itineraries, flight information, accommodation details, cruise bookings, tour packages, car rental details, travel preferences (seat preferences, meal requests, special assistance needs), information about travel companions, and emergency contact information.
Health Information (When Voluntarily Provided for Travel Needs): Information related to health conditions, allergies, dietary restrictions, or mobility limitations that you voluntarily provide to us if relevant to your travel arrangements. We will only collect and use this sensitive information with your explicit consent.
Communications: Records of your communications with us, including emails, phone call summaries, and messages.
Technical Information: IP address, browser type, operating system, device information, referring URLs, pages viewed, and dates/times of access.
Information from Third Parties: If travel is booked for you by a third party (e.g., a family member or employer), we may receive your Personal Information from them.
3. How We Collect Your Information
Directly from You: When you fill out forms on our Website, request a quote, book travel, subscribe to our newsletter, or communicate with us.
Automatically: When you use our Website, we may collect technical information automatically through cookies and other tracking technologies.
From Third Parties: From individuals booking on your behalf, or from our affiliated partners (like Legato Travel, LLC when services are rendered under that affiliation).
4. How We Use Your Information
We use your Personal Information for the following purposes:
To Provide and Manage Your Travel Services: Researching, planning, and booking travel components; managing your reservations; and communicating with you about your bookings.
To Process Payments: To collect our professional service fees and to securely transmit your payment information to travel Suppliers or our host agency for the payment of travel services.
For Communication and Marketing (With Your Consent): To send you newsletters and other information about our services (you may opt-out at any time).
For Legal, Regulatory, and Safety Purposes: To comply with applicable laws, to protect the rights and safety of our clients and others, and to prevent fraud.
To Improve Our Services and Website: For internal analysis and research to enhance our offerings.
5. Cookies and Tracking Technologies
Our Website may use cookies (small text files placed on your device) and similar tracking technologies to:
Enable essential website functions.
Remember your preferences and settings.
Collect information about your browsing activities to help us analyze website traffic and improve user experience.
Third-Party Cookies (Calendly): Our Website uses an embedded scheduling tool from Calendly, Inc. to facilitate appointment bookings. When you interact with this tool, Calendly may place its own cookies on your device to enable its functionality and remember your information for future bookings. We do not control these cookies. For more information on how Calendly uses cookies and processes your data, please review Calendly’s Cookie Policy and Privacy Policy.
You can usually manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of our Website.
6. How We Share Your Information
We do not sell your Personal Information. We may share your Personal Information with the following categories of third parties only as necessary:
Travel Suppliers: Airlines, hotels, cruise lines, tour operators, etc., to fulfill your booking requests.
Legato Travel, LLC: When your booking is made under our affiliation with Legato Travel, LLC to comply with Seller of Travel obligations.
Payment Processors & Financial Institutions: To securely process payments.
Global Distribution Systems (GDS) and Booking Systems: Technology partners that enable us to book travel.
Service Providers: Third-party vendors who perform services on our behalf (e.g., IT support, CRM systems).
Legal Authorities: If required by law or to protect safety and investigate fraud.
With Your Explicit Consent.
7. Data Security: How We Protect Your Information
We are committed to protecting the security of your Personal Information. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or destruction. These measures include using SSL/TLS encryption, limiting access to data, and utilizing PCI DSS compliant payment solutions for our direct fees. While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet is 100% secure.
8. Data Retention
We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services and to comply with our legal and contractual obligations.
9. Your Rights and Choices
Subject to applicable law, you may have the right to access, correct, or delete your Personal Information. You can also opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails. To exercise these rights, please contact us.
10. International Data Transfers
To provide our Services, your Personal Information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. We will take appropriate steps to ensure that your information is treated securely and in accordance with this Policy.
11. Children's Privacy
Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly solicit or collect personal information online directly from children under the age of 13. If you are a parent or guardian making a booking that includes children, we will collect their information as necessary, which must be provided by you.
12. Third-Party Links
Our Website may contain links to other websites. This Policy does not apply to third-party websites. We encourage you to review their privacy policies.
13. Changes to This Privacy & Security Policy
We may update this Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy & Security Policy, please contact us at:
JMB SQ'D LLC
Attn: Privacy Compliance
610 Cardinal Dr
Bryan, OH 43506
Email: privacy@jenniebtravels.com
Phone: 419-551-7687
Effective Date: April 11, 2025
